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Job Vacancy
Contact Centre Support Worker
To provide a high quality focused and safe contact service for children and their families/carers to pursue the best possible outcomes for children and young people in relation to contact arrangements and life story work, the role will have a strong focus on safeguarding and promoting the welfare of the young people, giving due considerations to their race, culture, religion and linguistic background.
Contact between children and families/carers will be well planned and organised and the role will be expected to ensure firm and consistent boundaries are set and followed, appropriate risk assessments are undertaken to consider difficult or challenging contact and to maintain records of interactions (contact notes), child protection concerns and health and safety issues.
The role will have the authority to intervene and suspend contact if the terms of the contact agreement are breached. The role will be expected to promote, encourage, and enable parents in practicing safe and effective parenting skills and to support families to maintain or develop the quality of their contact and ensure that the child's needs are being met, goals are clear, outcomes are identified, and any time frames agreed.
About Us
The Supervised Contact Centre is a private centre we work with Private clients alongside Children's Social Care. This post will facilitate and deliver contact which provides a safe environment for children to have supervised contact with their parents and other family members.
The role will expected to be promoting contact for children at risk, where there this is consistent with the child’s welfare and safety. Care Orders can define the terms of the contact and can stipulate that contact must be supervised where there are serious concerns regarding the welfare of the child.
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Alternatively, give us a call at 0208 890 9355 or send an email to info@c4f.co.uk
About You
- A passion for ensuring that we at C4F support children and young people to live safe, happy, healthy and successful lives.
- Strong organisational abilities including time management, creative-thinking, problem-solving and multitasking.
- Able to work flexibly and independently with limited management oversight.
- Personal determination, drive, energy, and ambition to overcome obstacles, achieve challenging objectives, celebrate success, and deliver excellent outcomes for children. Taking a strength-based approach to managing situations.
- Commitment to resource-sharing and collaborative working within C4F in the best interests of children and families.
Outstanding communication and interpersonal skills that are open, honest, persuasive and pragmatic, including excellent negotiation and influencing skills. - Commitment to valuing and demonstrating learning and challenge to promote and develop equality, diversity, and inclusion within the work environment.
What You'll Need
- Hold a professional qualification in a relevant discipline (e.g., family support, education, social care, youth work, early years)
- Evidence of continuing professional development (relevant to the role) Skills and experience
- Proven and well-developed skills of working in partnership with parents and carers delivering parenting interventions through group work and individual sessions.
- Demonstrable skills in managing priorities, prioritising a workload, and working under pressure, displaying initiative and creativity to meet agreed deadlines.
- Sound knowledge of good practice in safeguarding, child protection and ethical practice in relation to working with families.
- Well established verbal and written communication skills, a high standard of ICT literacy; and experience of keeping and maintaining records and case record management systems.
- Experience of building strong partnerships within a multi-agency environment, maintaining relationships and advocating the voices of those we are working with.
- Strong ability to deal with and manage difficult and challenging situations with service users in the delivery of the work
- Prepare and present reports and records as required and have the ability to represent the feedback and observations of the child and family where required.
- Have a good knowledge and a good understanding of Health & Safety, including undertaking and following risk assessments.
